Frequently Asked Questions

Your guide to premium intimate apparel and seamless shopping.

How do I determine my correct size?

We provide a comprehensive size guide on every product page. We recommend taking your measurements with a soft tape measure and comparing them to our chart for the most accurate fit.

What is your return policy for intimate items?

For hygiene reasons, we only accept returns on items that are unworn, unwashed, and still have the original tags and hygienic liners attached within 30 days of delivery.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Are your packages discreet?

Yes, all Intimate Rose orders are shipped in plain, unmarked packaging to ensure your privacy and security.

How should I care for my delicate garments?

To maintain the quality of lace and silk, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.